Contact Us
How Can We Help?
Contact torxyvanel for product questions, order assistance, shipping updates, cancellation requests, or returns.
Email Support
Email is recommended for inquiries involving order details, photographs, or supporting documents.
Service Hours
Monday–Friday
08:00–17:30
China Standard Time (UTC+8)
Messages received outside service hours will be reviewed during the next service period.
What to Include
- Your order number and the email address used at checkout.
- The product name and a clear description of your question.
- For damaged, incorrect, or incomplete deliveries, relevant photographs of the item, packaging, and shipping label where available.
Please do not send full card numbers, card security codes, account passwords, or payment authentication codes.
Delivery and Return Assistance
For tracking concerns, include your tracking number where available. A carrier status marked “Delivered” does not prevent us from reviewing a reported delivery problem.
Contact us before returning an item. We will provide the applicable instructions and authorized return address. Do not send goods to our registered office or a parcel’s sender address without written confirmation.
Business Information
Brand: torxyvanel
Company: Guangzhou Mudu Trading Co., Ltd.
Legal Representative: Cao Jinhao
Registered Address: Shop 203, No. 148 Jiangnan Avenue Central, Haizhu District, Guangzhou, China
Website: torxyvanel.com
Email: service@torxyvanel.com
Phone: +86 20-22200194